Refund policy

At Aurax Jewels, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our refund policy below.

1. Refund Eligibility

  • Products Eligible for Refund:

    • Products must be returned in their original condition (unused, unworn, and in the original packaging).

    • Custom-made or personalized items are non-refundable unless there is a manufacturing defect or error on our part.

    • Final sale items are non-refundable.

  • Timeframe for Refund Requests:

    • You can request a refund within 15 days from the date of receiving your order. After 15 days, unfortunately, we can no longer offer a refund.

2. Refund Process

  • Return Instructions:

    • To initiate a refund, please contact our customer service team at [info@auraxjewels.com] within 15 days of receiving your product.

    • Provide your order number and the reason for the return.

    • You will be provided with return instructions and a return address.

  • Return Shipping Costs:

    • Customers are responsible for the return shipping costs unless the return is due to a defect or our error (e.g., wrong item shipped).

    • We recommend using a trackable shipping service or purchasing shipping insurance for the return. We cannot guarantee that we will receive your returned item.

3. Refund Processing

  • Refund Method:

    • Once the returned item is received and inspected, we will notify you about the status of your refund.

    • If your return is approved, the refund will be processed to your original payment method.

    • Please allow up to 7 business days for the refund to appear in your account after approval.

  • Partial Refunds:

    • If the product is not in its original condition, or if there are signs of wear and tear, we reserve the right to issue a partial refund or decline the refund request.

4. Exchanges

  • If you prefer an exchange instead of a refund, please reach out to our customer service team to discuss the options available. Exchanges are subject to product availability.

5. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately. We will assist with arranging a return, exchange, or full refund. Please provide pictures of the damage or defect for verification.

6. Non-Refundable Items

  • Personalized, custom-made, or engraved jewelry pieces.

  • Gift cards or sale items (unless defective).

7. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at [info@auraxjewels.com].