Shipping policy

Shipping Policy

At Aurax Jewels, we strive to deliver your orders in a timely and efficient manner. Please review our shipping policy for important details regarding shipping, delivery times, and costs.

1. Shipping Methods and Costs

Shipping Within Australia:
We offer standard shipping within Australia. The cost of shipping will be calculated at checkout based on your delivery address.
For express delivery options, please contact our customer service for availability and pricing.
International Shipping:
We also offer international shipping to select countries. Shipping costs will be calculated at checkout based on the destination. Customs duties, taxes, and other import fees are the responsibility of the customer.

2. Processing Time

Order Processing:
Orders are typically processed within 15-35 business days after receiving payment. Please note that this processing time is separate from shipping time.
Order Confirmation:
You will receive an email confirmation once your order has been successfully placed. When your order ships, you will receive a shipping confirmation email with tracking details.

3. Delivery Times

Domestic Shipping (Within Australia):
- Standard delivery takes approximately 3-7 business days.
- Express delivery (if selected) will typically take 1-3 business days.
International Shipping:
Delivery times for international orders vary based on destination:
- New Zealand: 5-10 business days.
- United States, Canada, UK: 7-14 business days.
- Other international destinations may take up to 15-20 business days.

Please note that delivery times are estimates and may be subject to delays due to external factors such as customs processing or shipping carrier delays.

4. Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email with tracking information. You can track the status of your shipment through the carrier’s website. If you encounter any issues with tracking or shipping, please contact our customer service team for assistance.

5. Shipping Restrictions

P.O. Box and Parcel Locker Addresses:
We recommend using a physical address for delivery as some carriers may have restrictions on delivering to P.O. Boxes or Parcel Lockers.
International Shipping Restrictions:
Certain products may not be available for international shipping due to import/export restrictions. Please check with customer service if you have any concerns about shipping to your location.

6. Customs, Duties, and Taxes

Customs Duties and Taxes:
For international shipments, customs duties, taxes, and any other import fees are the responsibility of the customer. These charges are imposed once the package reaches the destination country and are outside of our control. Please check with your local customs office for more information on possible charges.

7. Shipping Delays

Possible Delays:
Shipping carriers may experience delays due to factors outside of our control, including inclement weather, public holidays, or customs procedures. Aurax Jewels is not responsible for delays caused by the shipping carrier or customs.
Tracking Updates:
If your tracking information shows an issue with delivery (e.g., a significant delay), please contact our customer service team. We will assist you in tracking your order and resolving any issues with the carrier.

8. Lost or Damaged Items

Lost Items:
If your order is lost during shipping, please contact our customer service team. We will work with the carrier to resolve the issue.
- For domestic orders, if the tracking indicates that the item is lost, we will provide a replacement or issue a refund, as applicable.
- For international orders, we will assist you in submitting a claim with the shipping carrier.
Damaged Items:
If you receive a damaged product, please contact us immediately. We will assist you in arranging for a return, exchange, or refund, depending on the nature of the damage.

9. Contact Us

If you have any questions regarding shipping or if you need assistance with your order, please contact us at:
Email: [info@auraxjewels.com]